Returns & Refunds
Most physical products available through thesadisticbrat are made to order and fulfilled through Fourthwall. Because these products are made specifically for each order, general returns, exchanges, and sizing-related returns are not accepted except where required by applicable law.
If your order arrives damaged, defective, incorrect, or with a visible print or quality issue, please contact support so the issue can be reviewed.
PRODUCT ORDER CANCELLATIONS
If you wish to cancel or modify a physical product order, please use the order-management link provided in your confirmation email.
Orders can be edited before they enter production. Once an order has entered production, cancellation or modification may no longer be available and any available resolution will depend on the circumstances and Fourthwall's applicable policies.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Quality issues must be reported within 30 days after receiving your order.
For the fastest resolution, please provide:
• Your order number
• A description of the issue
• Clear photographs showing the affected item and issue
• Photographs taken on a flat, well-lit surface when possible
Eligible quality issues may be resolved through a replacement, refund, or other appropriate remedy in accordance with Fourthwall's applicable policies.
MADE-TO-ORDER PRODUCTS
Because most physical merchandise is made to order, general returns or exchanges are not accepted for non-defective products, including returns based solely on sizing or a change of mind.
Please review product descriptions and sizing information carefully before placing your order.
MEMBERSHIP CANCELLATIONS & REFUNDS
Membership subscriptions automatically renew according to the billing frequency disclosed at checkout until canceled.
You may cancel your membership at any time through your Fourthwall account or applicable subscription-management settings. Cancellation prevents future renewals and takes effect at the end of your current paid membership period.
Membership charges are generally non-refundable once charged, and cancellation does not provide a prorated refund for the remaining portion of an active membership period, except where otherwise required by applicable law or provided under Fourthwall's applicable policies.
You will continue to have access to the applicable membership benefits through the remainder of your paid membership period unless access is otherwise restricted or terminated in accordance with the Terms of Service.
DONATIONS & TIPS
Donations and tips are non-cancellable and non-refundable once the transaction has been completed, except where otherwise required by applicable law or Fourthwall's applicable policies.
LOCKED MESSAGES
Purchases of locked messages are generally non-refundable once payment has been completed and access has been provided.
If you purchase a locked message and experience a technical issue that prevents you from accessing the purchased content, please contact support so the issue can be investigated and an appropriate resolution can be provided.
DIGITAL PRODUCTS
Digital products and individual digital-content purchases are generally final and non-refundable once access or delivery has been provided, except where otherwise required by applicable law or provided under Fourthwall's applicable policies.
If a digital product is defective, inaccessible, or was not delivered as described, please contact support so the issue can be investigated.
REFUNDS
When a refund is approved, it will be issued through the applicable transaction and payment method in accordance with Fourthwall's policies.
The amount of time required for a processed refund to appear in your account may vary depending on your payment method and financial institution.
INTERNATIONAL ORDERS
International orders may be subject to import taxes, duties, or other customs charges.
Depending on your location and the items ordered, applicable duties may either be collected at checkout or you may receive notice at checkout that additional import fees could be due upon delivery.
You are responsible for applicable import duties or fees, whether collected at checkout or upon delivery. For information regarding your country's customs requirements, please contact your local customs authority.
ORDER & BILLING SUPPORT
For questions regarding an order, membership charge, cancellation, damaged product, refund, locked message, digital purchase, or other transaction issue, contact:
Please include your order number or other relevant transaction information when applicable.
Orders and transactions processed through this Fourthwall-powered site are handled through Fourthwall, our commerce and fulfillment partner. Fourthwall handles applicable payment processing, order processing, merchandise fulfillment, returns, refunds, and related transaction functions in accordance with its applicable policies.
Nothing in this Returns & Refunds Policy limits any refund, cancellation, withdrawal, replacement, or other consumer-protection right that cannot legally be waived.